Can't access "my security"

[Chanic]

I've been trying for several days now to update homework/kids settings so I can control my children's internet usage.

I'm getting this error message:

"This site can’t be reached

Check if there is a typo in service.talktalk.co.ukaccount.
DNS_PROBE_FINISHED_NXDOMAIN"

I've been on the phone twice and also had an online chat with the tech team, to no avail. I'm being fobbed off, given a different answer each time. Clear cache, wait 24 hrs, problem with the website etc.

I've seen other posts, and this seems to be affecting lots of customers. Please can you sort it out. Security settings are important!

Thank you

[Ady-TalkTalk]

Hi Jordan73, we still have an open incident for this issue. 

Ady

[Jordan73]

Same here. Last night I couldn't even login. Tonight the Security page doesn't load... error message 

[Jordan73]

I can't access My Security settings. 

[Ady-TalkTalk]

Hi Captainbacon, this is still with the developers and I've had no update although I chased it on Friday. I will chase it again this morning. 

Ady

[Gliwmaeden2]

I don't use their Security facility, @Captainbacon, so can't help, sorry!

[Captainbacon]

Thanks @Gliwmaeden2 are you seeing the same DNS error?

[Gliwmaeden2]

Staff won't be back on here until Monday, @Captainbacon.

[Captainbacon]

I'm getting the same DNS_PROBE_FINISHED_NXDOMAIN when trying to access My Security from dashboard. Please can you provide an update?

[Ady-TalkTalk]

I'm still waiting for updates on this. The incident is still open.

Ady

[Andrzej2024]

I am also having the same problem, and have been trying to access the security settings for a few days. Please can you let me/us know when this will be fixed? Thanks.

[Ady-TalkTalk]

The ticket was opened yesterday. I've got no estimated fix date yet. 

Ady

[Chanic]

Ok thanks. When will the developers get this broken URL fixed? Talktalk have known about the issue for some time it seems.

[Ady-TalkTalk]

The developers have confirmed that there's a redirect in the link and the URL is broken. They're working to fix it now. 

Ady

[Ady-TalkTalk]

I've been checking and its working for me. But I've just retested from my TalkTalk test line and of course it fails. I'm sorry for the delay. I'll get an incident raised now. 

Ady

[Iainth]

I am having the exact same problem and error message trying to access My Security

I want to alter the kids settings so access to Roblox will be allowed. Currently we cannot access Roblox if connected to TT wifi but no problem if we switch it off and use mobile data. Very frustrating to be unable to change my security settings.