Can't access "my security"
on 01-04-2024 11:31 PM
Message 20 of 20
I've been trying for several days now to update homework/kids settings so I can control my children's internet usage.
I'm getting this error message:
"This site can’t be reached
Check if there is a typo in service.talktalk.co.ukaccount.
DNS_PROBE_FINISHED_NXDOMAIN"
I've been on the phone twice and also had an online chat with the tech team, to no avail. I'm being fobbed off, given a different answer each time. Clear cache, wait 24 hrs, problem with the website etc.
I've seen other posts, and this seems to be affecting lots of customers. Please can you sort it out. Security settings are important!
Thank you
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
19 REPLIES 19
on 18-10-2024 08:39 AM
Message 1 of 20
That's what I understand from people mentioning the switch, @hawkerpaul. I have not made the leap myself!
Do post afresh in your own thread for confirmation.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-10-2024 08:37 AM
Message 2 of 20
many thanks @Gliwmaeden2
So now I am on eero with full fibre, I take it that "My Security" no longer applies to my account whatsoever?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
18-10-2024 08:32 AM - edited 18-10-2024 08:33 AM
Message 3 of 20
@hawkerpaul if you now have an Eero as you are on Fibre900, you need to be following this advice page:
https://community.talktalk.co.uk/t5/Articles/About-eero-Secure/ta-p/2767555
If you need further support, please return to the message board and click on start a topic to begin your own thread. This one is many months old and not in the queue for staff attention.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
18-10-2024 07:57 AM - edited 18-10-2024 07:59 AM
Message 4 of 20
I get the following error message when I try to go into My Security:
There was a technical error
We’re sorry and working hard to resolve this. Please try again later.
Is this a current known issue?
My concern is that this is the first time I've attempted this since upgrading to Full Fibre 900
It always worked for me before on my old ADSL 65Mb line.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-04-2024 08:35 AM
Message 5 of 20
Hi Jordan73, we still have an open incident for this issue.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-04-2024 01:46 AM
Message 6 of 20
Same here. Last night I couldn't even login. Tonight the Security page doesn't load... error message
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-04-2024 01:43 AM
Message 7 of 20
I can't access My Security settings.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 08-04-2024 07:25 AM
Message 8 of 20
Hi Captainbacon, this is still with the developers and I've had no update although I chased it on Friday. I will chase it again this morning.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 06-04-2024 11:09 AM
Message 9 of 20
I don't use their Security facility, @Captainbacon, so can't help, sorry!
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 06-04-2024 11:03 AM
Message 10 of 20
Thanks @Gliwmaeden2 are you seeing the same DNS error?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 06-04-2024 10:37 AM
Message 11 of 20
Staff won't be back on here until Monday, @Captainbacon.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 06-04-2024 09:34 AM
Message 12 of 20
I'm getting the same DNS_PROBE_FINISHED_NXDOMAIN when trying to access My Security from dashboard. Please can you provide an update?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 05-04-2024 01:22 PM
Message 13 of 20
I'm still waiting for updates on this. The incident is still open.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 05-04-2024 12:18 PM
Message 14 of 20
I am also having the same problem, and have been trying to access the security settings for a few days. Please can you let me/us know when this will be fixed? Thanks.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-04-2024 09:30 AM
Message 15 of 20
The ticket was opened yesterday. I've got no estimated fix date yet.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 02-04-2024 11:50 PM
Message 16 of 20
Ok thanks. When will the developers get this broken URL fixed? Talktalk have known about the issue for some time it seems.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 02-04-2024 10:21 AM
Message 17 of 20
The developers have confirmed that there's a redirect in the link and the URL is broken. They're working to fix it now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 02-04-2024 10:12 AM
Message 18 of 20
I've been checking and its working for me. But I've just retested from my TalkTalk test line and of course it fails. I'm sorry for the delay. I'll get an incident raised now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 02-04-2024 08:59 AM
Message 19 of 20
I am having the exact same problem and error message trying to access My Security
I want to alter the kids settings so access to Roblox will be allowed. Currently we cannot access Roblox if connected to TT wifi but no problem if we switch it off and use mobile data. Very frustrating to be unable to change my security settings.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content