We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
on 01-04-2024 11:31 PM
I've been trying for several days now to update homework/kids settings so I can control my children's internet usage.
I'm getting this error message:
"This site can’t be reached
Check if there is a typo in service.talktalk.co.ukaccount.
DNS_PROBE_FINISHED_NXDOMAIN"
I've been on the phone twice and also had an online chat with the tech team, to no avail. I'm being fobbed off, given a different answer each time. Clear cache, wait 24 hrs, problem with the website etc.
I've seen other posts, and this seems to be affecting lots of customers. Please can you sort it out. Security settings are important!
Thank you
on 09-04-2024 08:35 AM
Hi Jordan73, we still have an open incident for this issue.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-04-2024 01:46 AM
Same here. Last night I couldn't even login. Tonight the Security page doesn't load... error message
on 09-04-2024 01:43 AM
I can't access My Security settings.
on 08-04-2024 07:25 AM
Hi Captainbacon, this is still with the developers and I've had no update although I chased it on Friday. I will chase it again this morning.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 06-04-2024 11:09 AM
I don't use their Security facility, @Captainbacon, so can't help, sorry!
on 06-04-2024 11:03 AM
Thanks @Gliwmaeden2 are you seeing the same DNS error?
on 06-04-2024 10:37 AM
Staff won't be back on here until Monday, @Captainbacon.
on 06-04-2024 09:34 AM
I'm getting the same DNS_PROBE_FINISHED_NXDOMAIN when trying to access My Security from dashboard. Please can you provide an update?
on 05-04-2024 01:22 PM
I'm still waiting for updates on this. The incident is still open.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 05-04-2024 12:18 PM
I am also having the same problem, and have been trying to access the security settings for a few days. Please can you let me/us know when this will be fixed? Thanks.
on 03-04-2024 09:30 AM
The ticket was opened yesterday. I've got no estimated fix date yet.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 02-04-2024 11:50 PM
Ok thanks. When will the developers get this broken URL fixed? Talktalk have known about the issue for some time it seems.
on 02-04-2024 10:21 AM
The developers have confirmed that there's a redirect in the link and the URL is broken. They're working to fix it now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 02-04-2024 10:12 AM
I've been checking and its working for me. But I've just retested from my TalkTalk test line and of course it fails. I'm sorry for the delay. I'll get an incident raised now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 02-04-2024 08:59 AM
I am having the exact same problem and error message trying to access My Security
I want to alter the kids settings so access to Roblox will be allowed. Currently we cannot access Roblox if connected to TT wifi but no problem if we switch it off and use mobile data. Very frustrating to be unable to change my security settings.