Sagemcom WiFi hub failed, constant flashing orange light.

[Old_Guys_Rock]

I have the Fibre 65 VOIP service with a TalkTalk Sagencom WiFi Hub and after 18 months, the WiFi Hub has developed a fault.

It will no longer boot up correctly or sync to the internet and the orange light is constantly flashing. The white light no longer appears at any time, either flashing or solid on.

I tried a factory reset by pressing the reset button but this made no difference.

I have a spare ASUS router which is currently connected, and the internet service is working normally with this router so it is not a line fault.

I tried the TalkTalk router again several times, but it only has the flashing orange light and no internet connection, also I cannot log in to its user interface on 192.168.1.1. The orange light cycles through 45 seconds of quicker flashing, 20 seconds slow flashing, pause, repeat.

I have updated my profile so all my contact details are available.

Can you please arrange for a replacement router to be sent to me and a returns bag for the faulty one.

Thank you.

[Debbie-TalkTalk]

Hi @Old_Guys_Rock 

That's great, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Old_Guys_Rock]

Hi Debbie,

Yes, the replacement router arrived yesterday afternoon.

Initially I connected it to the ‘old’ router power supply, only to find it appeared to have the same fault as the old router with only the orange light flashing and no white light.

I then swapped the power supply to the new one and then found both routers then worked correctly when connected to the new power supply.

It appears that the old power supply is fading out and probably has a low output voltage under load.

I will monitor the situation over the weekend and return the old router and power supply next week.

Thank you for your help and support with this problem which now seems to be resolved.

[Debbie-TalkTalk]

Hi @Old_Guys_Rock 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Old_Guys_Rock 

That's great, thanks for letting me know 🙂

[Old_Guys_Rock]

Hi Debbie,

Thanks for the quick reply.

I’ve Logged in to My Account and checked, currently everything looks as expected with my contract still expiring March 2025.

[KeithFrench]

Hi @Old_Guys_Rock 

Those emails are perfectly normal & I just ignore them!

[Debbie-TalkTalk]

Hi @Old_Guys_Rock 

Apologies, this will not be related to your router order, there will be no changes to your contract for the router I've ordered.

If you log into My Account can you see any changes there?

[Old_Guys_Rock]

Hi Debbie,

Thanks for arranging for a replacement router to be sent out.

I have also received an email from TalkTalk titled “Richard, we've made the changes you asked for.”  that appears to be a new contract start or contract renewal for “Your new Fibre 65 and Voice Package”.

I requested a replacement router not a change to my current contract which does not expire until March 2025.

Why have I received this email?

[Debbie-TalkTalk]

Hi @Old_Guys_Rock 

I'm sorry to hear this.  I've ordered the replacement router for you.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[Old_Guys_Rock]

Thanks Keith.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.