Router reboots every 10 minutes, sometimes longer sometimes every few minutes

[TaffyCannonball]

Any of the below mean anything to anyone , router been rebooting frequently for past few days, tried all the usual stuff and read a bit on here but I am no IT bod.

One thing I did notice whilst reading through forum, my Noise Margin is set to 

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Downstream	Upstream
32489	7199
31676	7199
0.00	6.00
27.80	0.00
12.30	5.70

And this is a latest router log, any help gratefully received

22.04.2024 17:27:09	Info	SYS	Modem login was successful
22.04.2024 17:25:44	Error	DNS	DNS name resolution failure (settings.crashlytics.com)
22.04.2024 17:25:00	Error	DNS	DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk)
22.04.2024 17:23:26	Info	WIFI	Device <6C:C7:EC:34:AF:17> was disconnected on SSID (Device/w       Fi/SSIDs/SSID[WL_PRIV])
22.04.2024 17:22:04	Info	WIFI	A Wi   Fi device <6C:C7:EC:34:AF:17> has successfully connected to SSID (Device/Wi   Fi/SSIDs/SSID[WL_VIDEO_5G])
22.04.2024 17:17:17	Info	WIFI	A Wi   Fi device <48:A9:D2:8B:BD:9F> has successfully connected to SSID (Device/Wi      Fi/SSIDs/SSID[WL_PRIV])
22.04.2024 17:13:52	Info	SYS	Modem login was successful
22.04.2024 17:11:48	Info	WIFI	A Wi    Fi device <14:6B:9C:D2:E0:C1> has successfully connected to SSID (Device/WF    /SSIDs/SSID[WL_PRIV])
22.04.2024 17:11:48	Info	WIFI	Device <14:6B:9C:D2:E0:C1> was disconnected on SSID

[Chris-TalkTalk]

I'm sorry for any inconvenience caused by this issue. If you think that you've been incorrectly charged for the engineer visit could you raise this in the billing section and a colleague will be happy to look into this for you

Chris

[TaffyCannonball]

No disconnects, speeds back to contracted, one thing that is concerning is the new router you sent has a much worse range than my previous one, which was old.

But more importantly how did engineer number 1, 13th March, find the fault as a wire outside my house, 'fix' it, redirect cable with a bodge job of cable ties to gutter and downpipe, and install new master, then charge me £75 for the privilege of a fault outside my premises.

Then number 2 found the fault was on the pole opposite my house, 'fixed' it but speeds were still terrible.

It took engineer number 3 to do a full check and finally find the fault on Openreach cable away from property, it would seem this was the true fault all along.

8 weeks of terrible, or in fact no, broadband and which has cost me 3 days off work waiting in for engineers.

[Chris-TalkTalk]

Hi TaffyCannonball,

How are you getting on, how has it been since your last post?

Chris

[TaffyCannonball]

Thanks for the input, appreciated. But now we are down to 12mbps, so maybe the fix ,wasn't

[Gliwmaeden2]

@TaffyCannonball, as mentioned by staff in an earlier post, start a new thread in the billing section for anything to do with compensation / charges etc.

As explained here, automatic compensation can take a full month to come through, after resolution of a fault:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Staff will pick up your new thread after the Bank Holiday weekend. 

[TaffyCannonball]

All good as of today. Now as I've suffered 8 weeks of no connection or terrible slow speed let us talk compensation.

[Michelle-TalkTalk]

Morning,

How has the stability of your connection been since your last post?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Thanks for the update. We'll re-check back in with you in the morning just to ensure that the connection has remained stable now the fault has been resolved.

Thanks

Michelle

[TaffyCannonball]

Engineer confirmed fault is somewhere between pole opposite property and Openreach cabinet, has stated is now fixed.

8 weeks and 3 engineers to sort out a simple line fault, unbelievable.

[Michelle-TalkTalk]

Good afternoon,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. We'll check back in with you on Wednesday to see how you're getting on. If regards to the engineer charge, if you could create a new topic in the Billing Section please then my colleague Arne can investigate this charge for you.

Thanks

Michelle

[TaffyCannonball]

12hours working, now back to disconnecting, line noise terrible intermittently. Another engineer booked for Wednesday.

I used to wonder why people moaned about Talktalk, now i know. Over 6 weeks of problems.

[TaffyCannonball]

So the engineer today says the fault was loose connection on Openreach line and has fixed, speeds now back to contracted and no disconnects. So why was I charge £75 by the first engineer who didnt fix anything?

[Debbie-TalkTalk]

Hi TaffyCannonball

I've checked for an update and I can see that an engineer visit has been arranged for 26/04/2024 PM.

Please let us know how you get on following this visit.

Thanks

[TaffyCannonball]

Sadly the last time they were here they 'fixed' the problems, a wire outside my house before the junction box, then charged me £75 as they reported to Talktalk that the problem was inside the house. Rerouted and fitted a new master box, rerouted using cable ties on gutter and drain pipe!!, and fitted a cheapo box. Since then speeds slow and/or disconnecting regularly. 

I no longer have any trust in their work but we shall see.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I can see that this has been raised to Openreach for investigation. Please let us know how you get on.

Thanks

Michelle