Router scorched by lightning

[BenB123]

Hello - 

My apartment block was hit by lightning over the weekend. It has damaged several appliances in my home and my TalkTalk router was scorched (leaving black marks on the wall it is propped up against). It does not seem to be functioning fine - however I am worried about future fire risk.

Could I possibly request a replacement be sent out please? 

Any assistance appreciated.

Best wishes,

Ben

[Debbie-TalkTalk]

HI Ben

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂

[BenB123]

Hi Debbie, 

Router arrived Friday evening. Up and running and everything seems to be back to normal.

thanks so much for the swift resolution.

Ben

[Debbie-TalkTalk]

Hi Ben

Did you receive the router over the weekend?

[Michelle-TalkTalk]

Morning,

Ok, thanks for confirming and we'll check back in with you after the weekend.

Thanks

[BenB123]

Hi Michelle, 

I'm still awaiting delivery of the new Router. 

best wishes,

Ben

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Debbie-TalkTalk]

Hi Ben

No problem 🙂

Thanks

Debbie

[BenB123]

Hi @Debbie-TalkTalk . Thanks so much for the swift response and update. 

Really appreciated.

Ben

[Debbie-TalkTalk]

Hi Ben

I'm really sorry to hear this.

I have sent you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[BenB123]

Thanks for the pointer to update the details @Divsec . Will do that now.

You are correct that the router appears to be working fine - though the scorch marks on the wall behind where it lives are surely not a good sign for its internal health or electrical / fire safety credentials. 

Though I'm sure there is some poetry to be found in having survived a lightning strike only to die shortly after due to a malfunctioning router fire....

[Divsec]

Hi @BenB123 your post has been escalated but your message isn't clear the router is working fine but you are worried lightning will strike twice? (Sorry, it's not funny)

I suggest you add your details to your community profile here https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personalinfo and the team will check out the router from their end and advise.