Router

[Brian43]

White light not working on router

[Mandisa-TT]

Hi @Brian43 I will be able to run checks on your equipment, can you confirm if you are home to proceed?

[Brian43]

Tried again red light comes on then slow flashing then flashes quicker and when internet connected no light red light goes out and no white light

[Brian43]

Only red light comes on when internet connected no light at all

[Mandisa-TT]

Hi @Brian43  can you please try to switch it off and on to see if the light comes on?

[Brian43]

Router no light

[kanya-TT]

Can you take a picture of this.

Kanya

[Brian43]

No problem which my connection or broadband just no white light on router

[kanya-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Kanya

[Brian43]

No

[kanya-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

Kanya

[Brian43]

Yes

[kanya-TT]

Okay I am now running checks for you, are you at home? 

Kanya

[Brian43]

Quite some time 

[kanya-TT]

Okay, Billx.

Kanya

[Billx]

I think maybe his name is Brian, @kanya-TT 

[kanya-TT]

Hey there, Brain. How long has this been goning on?

Kanya