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FIbre Support

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SEVERAL DISCONNECTIONS AND A FAULT ON THE LINE

akarjendo
First Timer
Private Message

on ‎04-02-2023 07:01 AM

Message 3 of 3

Hi. Since yesterday I've been disconnected a few times. I decided to look at the logs on the wifi hub and noticed several of these in the last 2 days.

VDSL connectivity is down port 1

WAN DHCP client (1) stopped

TR-069 connectivity to (acs.talktalk.co.uk) has been closed

I tried to run the line check but it stopped after 30 seconds and asked me to try later. 

Could you look into this for me please.

100001.onl/ 1921681254.mx/
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Anonymous
Not applicable
Staff
Private Message

on ‎06-02-2023 06:58 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-02-2023 07:27 AM

Message 2 of 3

There's going to be a lot of maintenance in the My Connection area over the weekend, @akarjendo.

 

You probably can't get much further with this before Monday when staff will be back.

 

Your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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