very slow broadband speed

[vojkin]

Hi . I've Fibre 65 and I have been getting a speed of 1-2Mbs on each device connected to the router. Ive done all checks and no changes. Please help

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Are you running the speed test wired or wireless? Could you also try powering down the router for a full 30 minutes and then retest again as this will retest the current session and can often increase the speed.

Thanks

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the speed measured by the router? If you log into it this is normally displayed in the initial dashboard area if it is a Wi-Fi Hub.

3. If you have any wired connections, are they affected in the same way as wireless ones?