Sagemcom FAST 5364-3.00 Router Firmware Update Request

[aa2000]

Can I please request that an OCE updates my Router firmware to the latest version? It is currently on version SG4K100136.    Many thanks.

[Chris-TalkTalk]

Hi aa2000,

There a problem at the moment with auto update and manually update is only working intermittently (very intermittently). Hopefully the issue will be resolved soon

Chris

[aa2000]

Unfortunately the replacement router did not auto-update to the latest firmware version overnight as I expected.  It is still on version SG4K100136.    Seems like something is blocking the auto updates (and even manual updates) on my connection?   Could this be looked into please?  Thanks. 

[Chris-TalkTalk]

No problem 🙂

[aa2000]

Ok thanks Chris, in that case will wait for the returns bag to arrive.  😊

[Chris-TalkTalk]

Hi aa2000,

Thanks for the update, glad to hear that the new router appears to have resolved the problem. (I did order a returns bag so it should be with you with a few days)

Chris

[aa2000]

Hi @Chris-TalkTalk , test router has arrived, is set up and appears to be running sweetly so far.  Firmware version is SG4K100136 but I guess that will auto-update overnight?  Will continue to monitor over next 24-48 hours.  

There wasn't a returns bag sent with package, but Delivery Note advises option of taking old device to a local recycling centre, which I plan to do. 

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[Chris-TalkTalk]

OK, no problem, I'll order the router now 

Chris

[aa2000]

Hi @Chris-TalkTalk .   After monitoring yesterday and also this morning, I am still seeing some no throughput errors, so would like to take you up on your offer of a replacement router test.   Thank you. 

[Chris-TalkTalk]

No problem, thanks 🙂

[aa2000]

Thanks, will do.  

[Chris-TalkTalk]

Thanks. Could you monitor over the next 24 hours and let us know if you experience any further 'no throughput' issues. The 30 minute shutdown forces the start of a new session which does fix a lot of issues. If the problem continues we can send another router out to test with

Chris

[aa2000]

Yes @Chris-TalkTalk , I tried that test at the back end of last year and the intermittent dialling issue still occurred.  I didn't report the issue as was only happening every now and then, and without any discernable pattern.

[Chris-TalkTalk]

Have you tried connecting you router to the test socket (if you have one) - Your guide to main phone sockets - TalkTalk Help & Support

[aa2000]

Yes correct. 

[Chris-TalkTalk]

OK thanks. How many telephone sockets do you have? Do you just have the router and one telephone connected?

Chris

[aa2000]

No @Chris-TalkTalk , no noise on line but sometimes intermittently when I dial a number from my dect phone presets, rather than the number starting the ringing sequence, I get returned to dial tone, requiring me to redial the number.  This issue pre-dates my ownership of the router though.

[Chris-TalkTalk]

I've run a line test, it's not picking up any issues, sync speed is good and connection appears to be very stable. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[aa2000]

Ok @Chris-TalkTalk , I use mostly laptop hard wired to router and that's where I notice it, literally split second no throughput where a page refresh subsequently finds the wanted page. It's been happening since this router was replaced in last year.  Have not noticed any throughput issues when, for example, streaming on tv. 

[Chris-TalkTalk]

OK thanks. Do you experience no throughput on more than one device at the same time? Are both wired and wireless devices affected?

Chris