Setting up eero questions

[AberdeenBill]

Hi all,

We are setting up an eero Pro 6 to replace our old TalkTalk router.   The eero mobile phone 'app' couldn't find the eero (which showed a solid blue light) when the eero was plugged directly into the ONT box via the suppled ethernet cable.    However, it did recognise it when the eero was plugged into the old router via an ethernet cable (as suggested by the app) and it now seems to be working.    Is it OK to disconnect the old router and plug the eero directly into the ONT box or is any more setting up needed?    If so, please explain in words of fewer than two syllables 🙄 

So far as the eero app is concerned, what do we do with 'Devices' and 'Profiles' or will those be populated automatically? 

Many thanks!   

[Philile-TT]

@Billx thanks bill.

[Billx]

Hi @KeithFrench 

0345 172 0074 does not lead to the Full Fibre Helpdesk. So it is not a special number for Full Fibre issues.

It is an alias telephone number of the TalkTalk general telephone number, 0345 172 0088.

So, the customer will get exactly the same choices as calling 0345 172 0088.

EDIT:

And at 0345 172 0088, there isn't a choice to ask for Full Fibre Helpdesk.

I don't think the bot would even understand that.

Bill

[Philile-TT]

@KeithFrench thank you for the support.

[KeithFrench]

Hi @AberdeenBill 

Is your full fibre provided by City Fibre? If so, it needs to be on a different line profile (profile T). The TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Hopefully, this will change in the future. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 09:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

You may not always be able to speak to someone on this number; they may send you a text message instead. If that is the case, the text will contain a link to start an online chat. On that chat, you can insist on speaking to a person, but there may be a delay before you are connected.