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FIbre Support

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Slow broadband connecting to test socket

Keith1947
Participant
Private Message
Message 3 of 3

I'm asked to connect the router to the test socket but my phone point is a BT MK3 box where the line to the router is connected direct without the need for a microfilter. What do i do now?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Keith,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Just undo the two screws in the lower half of the faceplate & gently pull that off as there could be wires attached to it:-

Consumer faceplate removedConsumer faceplate removed

 

Then pull off the interstitial faceplate to reveal the NTE5 assembly where the test socket is:-

 

Component partsComponent parts

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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