Solid red LOS light and no internet

[weydolphins]

Hi my internet connection has failed today.  The box on the wall shows a solid red LOS light and the power light and thats it.  I have powered down and reseated the cable coming in to the box.  No luck at all.  Tried Talk Talk support team via chat  but they said they haven't even tried any tropubleshooting with me.  just said someone will ring me back.

[Michelle-TalkTalk]

Hi @weydolphins 

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle