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FIbre Support

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Internet problems

Prim16
Popular Poster
Private Message TalkTalk
Message 7 of 7

Morning my Internet went off suddenly yesterday. Talk talk said they had found a fault and would be sending out an openreach engineer in 2-3 working days. The wifi hub was replaced earlier this year by yourselves. The new hub now has no lights on it at all not even red. Will this also need replacing? I plugged an old hub into the same socket and the lights came on. I'm just needing this resolved as soon as possible as I work from home thank you. 

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6 REPLIES 6

Message 1 of 7
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Message 2 of 7
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Message 3 of 7

Hi @Prim16 

 

Thanks for your reply.

 

I've ordered the replacement router, please allow 48hrs for this to arrive.

 

Please let us know how the connection compares with the replacement router.

 

Debbie

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Prim16
Popular Poster
Private Message TalkTalk
Message 4 of 7

Yes please as I believe there is  an issue with the router and the fault that was identified that openreach are hopefully going to fix. Thank you. 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi @Prim16 

 

Sorry for the delay.

 

Just to confirm, would you like me to send you a replacement router?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

Staff will reply Monday  / Tuesday, @Prim16

Gliwmaeden2, a fellow customer.
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