Speeds lower than I paid for

[Canofworms]

Just done a speed check and it says you are getting the 12 mbs fibre 

but here’s the rub I paid for minimum 24 mbs in my contract 

what do I do now when they say it’s what I’m on but I have it in black n white email 

[Michelle-TalkTalk]

Hi Canofworms,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. If you log into the router, what speed does this show (often in the initial dashboard area)? This is the guaranteed speed.
4. If you have any wired connections, are they affected in the same way as wireless ones?