Storm caused tree to land on my Fibre Cable

[JGreeves]

Hello, 

At my property I have a fibre internet cable which is suspended in the air with 1 extra pole in between the house and pole at the street. During the recent storm a tall tree on my property fell over from it's roots and landed on this fibre cable, stretching it and pinning it to the ground. Causing the cable to bend the metal connector to the eeves of the house and rip out the plastic holders down the wall. With help from family I have released the cable from underneath the tree and it is now dangling low over my garden between my house and the middle pole, but very taught straight between the middle pole and the pole at the street. Surprisingly I have not lost internet at any point, but the cable is unsafe hanging so low. 

I would require an engineer to come to my property and determine if the fibre cable is still working at full capacity. And if it is, to reset all the tensions and put a new metal connector holder at the eeves of my house. 

Are you able to arrange that or who should I ring.

Kind Regards 

Jonathan 

[Michelle-TalkTalk]

Hello,

Thank you. I've passed this over to our Fault Escalation Team now and I will post back here as soon as I receive an update. It's also possible that the team may contact you directly.

Thanks

Michelle

[JGreeves]

Number now updated. Deleted the personal information.

[Michelle-TalkTalk]

Hello,

Ok. Could you add your account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[JGreeves]

Hello, I chatted to openreach online this morning and this is what they sent. 

Them -- I am really sorry to hear this unfortunately we are only the emergency damage safeguarding team for public equipment’s. We are not the team who work on service issues or repair work. Your service provider can help out with that. Please ask them to Contact Openreach’s repair team and book a repair engineer.

Since there is any external equipment that can be a health and safety hazard, we can get that safeguarded for you.

I have reported a damage/fault on your behalf, one of our engineer will be there in the next 48 hours to make the area safe. If you are not getting your services properly after our engineer visit, its my humble request please contact your service provider and please report a fault for the same. Reference number for the damage raised

Myself  --  what will this person be doing to make the area safe?

Them -- They will do the needful in order to make the area safe

Please could Talk Talk organise with Openreach an engineer to come out and complete the repair on my full fibre cable. 

Sounds like the Health and Safety person will not be carrying out any cable repair. 

Kind Regards,

Jonathan

[Michelle-TalkTalk]

Morning,

Did you manage to contact Openreach to raise a damage report?

Thanks

Michelle

[ferguson]

I think this one may best be addressed straight to Openreach:

https://www.openreach.com/help-and-support/damage-health-and-safety