TalkTalk Router continually restarting, orange light flashing all the time.

[timoreardon]

Hi,

I'm on the TalkTalk 150 service and have been for a few years and up until late last night all has been very good with minimal issues.

Last night we lost all internet to our house and as anyone would normally try the big old switch off for 15-20 seconds and the back on again, this would normally sort any issue out.

Not this time unfortunately.  I logged a fault check via TalkTalk MyAccount and was told that a problem has been detected that could indicate a problem with the Router and given further suggested help.

I've followed all the instructions, powering off the router and OpenReach modem for 20 minutes and hard reset via the small button on the back (30 seconds holding) of the router but still the same result and the orange light on the front just continually flashing with no change or internet.  The router also does not show up on any device when finding WiFi networks likes it previously had done.

I've managed to get an old TP-Link Wifi Router up and running connected to the Openreach MT992 Modem to give me internet access so that proves the fibre connection to the house and the Openreach router is all working OK.

Anyone got any more ideas?  I've been on the Support Chatbot thingy for the past two hours with no-one available to help at the moment.

[Michelle-TalkTalk]

Hi @timoreardon 

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.