Router continuously flashing orange or orange/white

[SamuelA]

Hi,

Despite restarting my router many times, doing a connection test and being told everything is okay, and other connections working perfectly fine in the area, for the past few hours my router has been stuck flashing orange or orange/white. 

I have no internet connection and looking at past issues others are faced I believe my router is kaput. 

Can I have a replacement please and/or you send an engineer as needed.

Thanks.

[Debbie-TalkTalk]

Hi @SamuelA 

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[SamuelA]

Hi Debbie, yes please send a replacement router. That will be fantastic to see where things stand.

Big thanks. Do you have an ETA for when I can expect it?

[Debbie-TalkTalk]

Hi @SamuelA 

Thank you for updating your details.

I can see that there was a reported issue in your area earlier in the month but this fault has since been closed.

Are you happy for me for send a replacement router first to see if this resolves the issues before an engineer visit?

[SamuelA]

Thanks again all. My internet is still down.

I've updated my profile with all the info I can, including my account number.

I didn't mention, I've already tried connecting via the test socket with no luck.

Thanks again for any help you can give. As you can imagine I'm looking forward to this being resolved and being back online as soon as possible.

[Debbie-TalkTalk]

Hi @SamuelA 

Please can you also add your TalkTalk landline or account number to your Community Profile so we can locate your line details. (please don't post any personal information on this thread, please only add this to your Community Profile)

Thanks

Debbie

[ferguson]

Have you tried connecting at the test socket, as @Gliwmaeden2 suggested earlier? Also, I can't see an indicator that your details have been updated, this needs to be done before the support team can identify your account and run any tests. 

[SamuelA]

Thanks both for replying. I've updated the info as requested. 

The connection issue did resolve itself by Friday morning however has returned again Monday evening.

If I'm unable to get online tomorrow morning I'll give TT a call so this can be resolved asap. Thanks again.

[Chris-TalkTalk]

Hi SamuelA,

As Gliwmaeden2 has requested can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[Gliwmaeden2]

You'll need to complete your community forum profile details for Talktalk staff to identify your account, @SamuelA.

Go via your avatar; settings; drop down menu...complete Personal Information. SAVE CHANGES. 

Don't keep restarting the router, but it might be an idea to plug it in at the test socket.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Staff reply during the day (Monday to Friday).