No wifi connection. Status says wifi disabled

[Bookmagpie]

My wifi connection disappeared this morning.  I can connect to the router via a cable, but there's no wifi. When I check via the router hub the status is "disabled". I've tried resetting the router and restarting it but still no wifi. From looking at previous posts it appears this may be a faulty router. Any advice gratefully received.

[Michelle-TalkTalk]

Morning,

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[ferguson]

@Nourayyakoush 

You have posted on a very old and dormant thread. Please start your own topic and the support team will be happy to help. 

[Nourayyakoush]

Hello, I have been having problems with my internet for about a month. I am having problems, it seems that I have internet. My internet speed also seems good, but since my rooter's wifi is broken, I am constantly freezing and lags on the TV and mobile phone while using the internet inside the house, no matter what device it is. They could not fix this. I have been having this problem for about a month. I had to write here now. If this place does not help me properly, I will terminate my contract and switch to another company. Because right now I am paying money for nothing and I do not need to pay this money. Right now, because I cannot use my internet right now.

[Debbie-TalkTalk]

Hi Bookmagpie

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Bookmagpie]

Done!

[Debbie-TalkTalk]

Hi Bookmagpie

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile.

Thanks

Debbie

[Bookmagpie]

Hi . I don't get my phone service from Talk talk. Is there another way to trace my account?

[Debbie-TalkTalk]

Hi Bookmagpie

I'm unable to locate any details, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks

Debbie

[Bookmagpie]

I've updated my phone number.

[Karl-TalkTalk]

Hi

Can you add the home phone number to your 'Community Profile' so I can locate your account, I can then get a replacement router out to you.

Thanks  

Karl.