FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No wifi connection. Status says wifi disabled

Bookmagpie
First Timer
Message 8 of 8

My wifi connection disappeared this morning.  I can connect to the router via a cable, but there's no wifi. When I check via the router hub the status is "disabled". I've tried resetting the router and restarting it but still no wifi. From looking at previous posts it appears this may be a faulty router. Any advice gratefully received.

0 Likes
7 REPLIES 7

Message 1 of 8

Hi Bookmagpie

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 2 of 8

Done!

0 Likes

Message 3 of 8

Hi Bookmagpie

 

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile.

 

Thanks

 

Debbie

0 Likes

Message 4 of 8

Hi . I don't get my phone service from Talk talk. Is there another way to trace my account?

0 Likes

Message 5 of 8

Hi Bookmagpie

 

I'm unable to locate any details, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

 

Thanks

 

Debbie

0 Likes

Bookmagpie
First Timer
Message 6 of 8

I've updated my phone number.

0 Likes

Karl-TalkTalk
Support Team
Message 7 of 8

Hi

 

Can you add the home phone number to your 'Community Profile' so I can locate your account, I can then get a replacement router out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes