Faulty 'Run a connection test'

[Billx]

I 'ran a connection test' a couple of weeks ago.

The result was that it found something, but didn't know what the something was.

But it would record it as a fault with a REP number, and see what comes up in the days ahead.

Today, I checked to see whether it had found the something.

This was the result, at https://support.talktalk.co.uk/fault-tracker-case-status:

abc

This is where it hung for the next 15 minutes, after clicking 'Check your case status'.

In other words, it couldn't find its way to the case status.

TalkTalk has had problems with 'running the connection test' for at least the last 18 months, and giving logical results.

Bill

[Billx]

(I've had to do 3 messages, because the editor does not display properly when including a picture or multiple pictures)

As the picture above says,  'We're unable to identify a fault'

And 'Our test has been unable to find a fault with fibre connection'

And yet, it says it 'We've opened a case' 2 minutes earlier

And after spending the 2 minutes, and 'being unable to identify a fault'

the system keeps the case open, instead of closing the case.

I.E. There is no case.

Please report this to the TalkTalk programmers.

My system is running at the right speed and there are no connection issues.

I was doing this test to see if TalkTalk had corrected itself.

(EDIT: If I repeat the the first procedure above, I will get the first result, running forever.

I won't waste any more time)

Bill

[Billx]

I just 'ran a new connection test'

This the result:

de