New Router

[MouseFu]

Hi,

I have currently had my taltalk router for over 6 years. It is constantly dropping connection and resetting itself.

I would like a new router sent or information on how to set up a new non talktalk router.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this. No, you just need to send the faulty router in the prepaid returns bag.

Thanks

Michelle

[MouseFu]

Hi,

I have received the router and set it up. it seems to be working better. Thank you for your help. I will try and get the old router posted back this week. Do I have to write the return address on the the pre paid postage sticker?

[Michelle-TalkTalk]

Morning,

How are you getting on? Did you receive the replacement router?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @MouseFu 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Debbie

[MouseFu]

I would prefer to use a TalkTalk router but in case i have problems with the new one you send . It is good to know how to set up a non TalkTalk router.

I would appreciate it if you could please send me a new router.

Thank you.

[MouseFu]

I would prefer to use a TalkTalk router but in case i have problems with the new one you send . It is good to know how to set up a non TalkTalk router.

I would appreciate it if you could please send me a new router.

Thank you.

[Debbie-TalkTalk]

HI @MouseFu 

I can send you a replacement router or would you prefer to use a non TT router?

Set up a non-TalkTalk router

[ferguson]

This has been flagged up to the support team for you, wait and see what they have to say.