TalkTalk blocking access to IT support websites LOGME123 and Support.me

[Pedro26]

My router/TalkTalk is blocking access to the websites via which I obtain remote IT support from our remote IT support providers, i.e. LOGMEIN123 and Support.me 

If I use mobile phone data instead of the wifi I can access these websites from my device, but all devices are blocked if try to access them via my WiFi.

I have tried chat support for two days in a row but with no success/resolution of the issue. BTW I have scam protection turned off as per another post about the HomeSafe software

[Divsec]

Hi @Pedro26 sorry my work arounds didn't, work. Glad you are sorted out now and hopefully things will be back to normal when you next need assistance.

Thanks also for reporting back, much appreciated.

[Pedro26]

Hi,

The VPN did not work, the remote IT support used Quick assist instead of those websites to take control of my machine, and they could not sort out the issue with a VPN and incognito browsing. They were able to sort out the problem that I had encountered before finding that LOGMEIN123 was now blocked. It must be a fairly recent change as this has been used multiple times in the past by me for remote support.

[Divsec]

Hi @Pedro26 it's a problem Which is under investigation.

Two work arounds might help,

1 Change you DNS settings

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

2 Use a VPN (plenty free ones around)

I'd love to tell you they work but no users have comeback to confirm or otherwise.