TalkTalk router suddenly stopped working.

[gem78891]

Hi,

My router in the wall has suddenly stopped working. It has been fine until about an hour ago. Normally there is flashing green lights but there is nothing now. I've unplugged it and reset it. 

The eero app is telling me to troubleshoot but it's not doing anything.

Great christmas present! 

How can I fix this? 

[Chris-TalkTalk]

Hi gem78891,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[Gliwmaeden2]

You may be able to get technical support from 03451 720088 today or use Chat, @gem78891.

Forum staff are not back on here before Friday. 

Opening hours for customer service are near the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529