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FIbre Support

Get expert support with your Fibre connection.

TalkTalk router suddenly stopped working.

gem78891
First Timer
Private Message TalkTalk

on ‎24-12-2024 11:41 PM

Message 3 of 3

Hi,

My router in the wall has suddenly stopped working. It has been fine until about an hour ago. Normally there is flashing green lights but there is nothing now. I've unplugged it and reset it. 

The eero app is telling me to troubleshoot but it's not doing anything.

 

Great christmas present! 

 

How can I fix this? 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎27-12-2024 09:18 AM

Message 1 of 3

Hi gem78891,

 

If you still need assistance can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks
Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-12-2024 10:35 AM

Message 2 of 3

You may be able to get technical support from 03451 720088 today or use Chat, @gem78891.

 

Forum staff are not back on here before Friday. 

 

Opening hours for customer service are near the foot of this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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