Do you mean Openreach, @Joancaz?
If they are calling themselves BT, it's definitely a scam. You'd usually get much more notice than this but if in doubt, run it past Chat.
Engineer visits and upgrades do get communicated by text, but that doesn't mean this is valid.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
