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FIbre Support

Get expert support with your Fibre connection.

Trouble with connection.. is there work going on in my town?

2014Ham
First Timer
Private Message TalkTalk

on ‎16-01-2025 03:36 PM

Message 3 of 3

For a couple of days now my connection has been pants. Last night at 12 there was no connection at all but it was there this morning. I’ve tried the connection test on TalkTalk’s website but even that is not connecting just get blank page with “Loading” on it. TV has suffered too, crackling, disconnection, restarts …

 

I’ve a Shell router, is that the problem?

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2 REPLIES 2

2014Ham
First Timer
Private Message TalkTalk

on ‎17-01-2025 08:35 AM

Message 1 of 3

Thank you, will do. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-01-2025 05:44 PM

Message 2 of 3

You need to ask to speak to the Shell Migration team, @2014Ham, on 03451 720088 [closes 7pm] or Chat.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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