VPN not working

[xcaeleax]

hi, i have seen several other similar posts with the same issue. 

i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as they cannot see that there is an issue as to why i cannot connect. i have seen that others have had this solved, your help would be very much appreciated. 

thank you 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[KeithFrench]

Hi @xcaeleax 

There are very few bugs in V174 affecting VPNs, but there are a few that may affect certain VPN clients. Which VPN client do you use to connect to your work? Do you know what VPN protocol that it uses, here are most of them:-

• PPTP
• L2TP-IPSec
• SSTP
• IKEv2

[Chris-TalkTalk]

It's running 100174 Keith

[KeithFrench]

Thanks, but what firmware is it running?

[xcaeleax]

Hi Keith, please see below: 

Router: Sagemcom CS 50001   FAST 5364-3.T8

[Chris-TalkTalk]

Hi xcaeleax,

What exactly happens when you try to connect to the VPN?

Chris

[xcaeleax]

i do, i have updated my details - still require help to get connected. thank you

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

[Debbie-TalkTalk]

Hi xcaeleax

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

Which make/model of TalkTalk router are you using & what is its current firmware version?