Talktalk router defective

[RhysHacker]

Been back and forth with live chat and got no where, my router is defective but they said they are working on a fault at the exchange but this dosent affect me as i have internet going into my openreach hub and can connect to that directly via wired connection to my pc, i requested a new router but they wont send me one, how can i go about getting a new router sent out as i believe that this is the issue as my talktalk router is just flashing orange constantly, i have tried to reset the router via pin hole at the back and have tried other cables going from openreach to talktalk router, also direct from wall socket to talktalk router, unable to get any wi-fi due to talktalk router not working.

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂 Please let us know if you need any further assistance.

Thanks

[RhysHacker]

Hi, replacement router has turnt up, I have plugged it in and all is now working fine.

Connect TV and phone to new router and works perfect

Thanks for your help

[Debbie-TalkTalk]

Hi RhysHacker

Thank you 🙂

Debbie

[RhysHacker]

Hello,

Thank-you very much, I will let you know the result of replacement router

Kind regards,

[Debbie-TalkTalk]

Hi RhysHacker

Thanks for updating your Community Profile.

I have ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[RhysHacker]

Hello,

That is now done

Thanks

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[RhysHacker]

Hi Michelle, I have updated my community profile, please let me know if you need anything else from me.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks