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01-04-2024 10:25 AM - edited 01-04-2024 10:26 AM
Hi,
Im having regular Wi-Fi dropouts with my WiFi hub. When I try certain Wi-Fi channels it seems to help but it changing itself to a different channel after a short time. Can I please request for Wi-Fi optimisation to be turned off?
Thanks
on 04-04-2024 09:51 AM
Thanks for your help @KeithFrench
on 04-04-2024 09:49 AM
No worries @nick66522
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 04-04-2024 06:01 AM
Hi @nick66522
I'm so glad to hear that the connection has improved.
If you do experience any further issues then please let us know.
Thanks
Debbie
on 03-04-2024 10:00 PM
Hi @KeithFrench
Thanks for the offer to help but I’ve managed to get the dropouts to stop and the overall connection is actually better than it was before the dropouts started. I don’t think there’s any need to go further with this.
on 03-04-2024 08:26 AM
Hi @nick66522
If you would like to PM me (to protect your privacy) with as many screenshots as you can from your analyser, then I'll take a look at them.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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03-04-2024 04:24 AM - edited 03-04-2024 04:58 AM
Hi @KeithFrench
I have also found that on the 5GHz band certain Wi-Fi channels have a stronger connection throughout the house as well as no dropouts. I do also use a Wi-Fi scanner which isn’t super detailed but does give the RSSI levels and Wi-Fi channels of all networks in my area. Just so you know I have the Sagemcom FAST 5364 Wi-Fi hub.
on 02-04-2024 10:12 PM
Hi @nick66522
If you look back at one of my earlier posts, I offered to help you. I would never recommend changing channels without reference to a WiFi analyser.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 02-04-2024 06:58 PM
Hi @Debbie-TalkTalk ,
I have found that manually selecting some Wi-Fi channels are causing dropouts and others are working fine with no dropouts. Before turning off Wi-Fi optimization is would regularly change channels sometimes causing dropouts and sometimes not. So a definite improvement me being able to manually change the channel and it not then changing itself to a different one causing dropouts.
on 02-04-2024 01:38 PM
on 01-04-2024 12:19 PM
Hi nick66522
I've switched the WIFI optimisation off as requested, please let us know how the connection compares.
Thanks @KeithFrench
on 01-04-2024 11:27 AM
When TalkTalk has disabled WiFi optimisation, if you want my help, please let me know.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 01-04-2024 10:56 AM
Thanks for replying. Wired connections work absolutely fine with no problems, it’s only wireless connections dropping out regardless of strong or weak signal.
on 01-04-2024 10:47 AM
I have asked one of TalkTalk's support to pick your thread up and disable WiFi optimisation for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?