WiFi dropping out

[LRJFORD]

Hi,

    My WiFi keeps dropping out while on a laptop, phone or tablet and it's doing my t!t$ in.

I'm using a LAN connection to contact you.

Fault finding says, that my Sagemcom Fast 5364 is working ok, and is using the correct firmware.

Any help would be appreciated.

Thanks in advance

[Michelle-TalkTalk]

Morning,

Thanks for confirming and please let us know how you get on.

Thanks

[LRJFORD]

Hi Keith,

               Spent over an hour with the talktalk tech team for them to confirm that my router was faulty.

TalkTalk sending out a new one. Fortunately, I still had an old talktalk router and I'm using that one just now.

Thanks for ur help 

                                 lrjf

[Chris-TalkTalk]

Hi LRJFORD,

How are you getting on, have you been able to access the router UI since your last post?

Chris

[KeithFrench]

Hi @LRJFORD 

Just to confirm, is the problem that you cannot access the router's login screen, or is the password not recognised? If you can access the login page, what firmware does it actually show at that point? If the password is not recognised, try it in the morning, as I found out with mine, it suddenly let me in and I have no idea why. That is of course if you have V174.

[LRJFORD]

Hi Keith,

Can't access it in incognito mode . 

[KeithFrench]

Hi @LRJFORD 

Not being able to access the router's UI is normally because the firmware has recently been updated to V1.74. This is a known problem & usually lasts for a day or so, in the meantime if you use your browser's incognito mode, that will get you in. If you want help to check WiFi interference, then please let me know.

[LRJFORD]

Hi, I can't access the router using 192.168.1.1. either

[KeithFrench]

Hi @LRJFORD 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.


The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Divsec]

Hi @LRJFORD your post has been escalated and you should hear Monday. In the meantime please add your landline phone number to your community profile so that your account can be identified by the team here https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personalinfo

Also have you tried using only 2.4ghz or 5ghz for a while to check if this is frequency specific?