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FIbre Support

Get expert support with your Fibre connection.

Work VPN connection

Roopa
First Timer
Private Message TalkTalk

on ‎17-12-2023 01:53 AM

Message 3 of 3

My work VPN has stopped working since switching to Fibre plan. How can I sort it urgently please help!!!

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-12-2023 06:56 AM

Message 1 of 3

Hi Roopa

 

I'm really sorry to hear this.

 

Which router do you have? (make and model)

 

Have you tried factory resetting the router using the pin hole reset for ten seconds?

 

Thanks

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-12-2023 08:45 AM

Message 2 of 3

You'll need to try the solutions advised in the help article, @Roopa (just put VPN into the forum search engine) but if the steps don't resolve this, you'll have to wait for staff support, so after the weekend.

 

It may require a firmware update or a change of router.

 

Many similar cases listed, eg:

https://community.talktalk.co.uk/t5/Broadband/I-can-t-access-my-work-VPN-Zscaler-using-Talk-Talk-Bro...

 

Gliwmaeden2, a fellow customer.
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