Landline not working.

[Churchy]

I have no landline and cannot make or receive calls and have no dial tone. Broadband is working. I reported this at 9.55 this morning 10.2.25 ref 15342991 and told openreach would investigate as tests suggest fault is outside my premise. I have been told by openreach an engineer has been appointed but heard nothing since and still without landline.

Can someone please update me as to what if anything is happening?

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Thank you Karl for responding, have just arrived home and landline has now been restored. Can't fault Talk Talk for swift service getting this fixed but would have been nice if Openreach had confirmed repairs had been completed and updated me during the down tome!

[Karl-TalkTalk]

hi

I can see this has been re logged to Openreach yesterday so this will be assigned as a non appointed engineer to examine the external cables.  as this was only logged back yesterday, we have to allow 48hrs for Openreach to investigate before we chase them for an update.

Thanks  

Karl.