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FIbre Support

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dns issues

A_TT_Customer
Popular Poster
Private Message TalkTalk
Message 2 of 2

For over a month I've had severe DNS issues. In the past it used to happen every now and then but now it's literally 3-4 times an hour my internet cuts out and lags.

 

I have spoken to the webchat team twice now about this issue and had a talktalk and openreach engineer come out both times. The first time they could not detect and faults on my end, the second time they changed the main socket to a new one, which improved internet speed but didn't fix this issue. Here is a small sample of the router logs to highlight how frequent this happens.

 

The talktalk engineer mentioned first time to keep an eye on the weather, if it happens when it's raining then it's most likely an external issue and to raise this. The rain has been heavy today but it could just be coincidental.

Date/Time Severity Module Message
22.09.2024 19:37:20ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:37:20ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:36:39ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:36:39ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:13:55ErrorDNS
DNS name resolution failure (cdn.polyfill.io)
22.09.2024 19:13:55ErrorDNS
DNS name resolution failure (cdn.polyfill.io)
22.09.2024 19:13:34ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:13:34ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:11:27ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:11:27ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:01:10ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 18:01:08ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 19:11:27ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:11:27ErrorDNS
DNS name resolution failure (ttwebcomponentsprod.blob.core.windows.net)
22.09.2024 19:01:10ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 18:01:08ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 17:52:50ErrorDNS
DNS name resolution failure (pti.store.microsoft.com)
22.09.2024 17:52:50ErrorDNS
DNS name resolution failure (pti.store.microsoft.com)
22.09.2024 17:44:44ErrorDNS
DNS name resolution failure (mobile-webview.gmail.com)
22.09.2024 17:44:14ErrorDNS
DNS name resolution failure (mobile-webview.gmail.com)
22.09.2024 17:42:07ErrorDNS
DNS name resolution failure (mobile-webview.gmail.com)
22.09.2024 17:01:07ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 16:01:07ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 15:01:06ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 14:01:04ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 13:05:17ErrorDNS
DNS name resolution failure (130.76.66.80.in-addr.arpa)
22.09.2024 13:05:17ErrorDNS
DNS name resolution failure (130.76.66.80.in-addr.arpa)
22.09.2024 13:05:17ErrorDNS
DNS name resolution failure (130.76.66.80.in-addr.arpa)
22.09.2024 13:05:17ErrorDNS
DNS name resolution failure (130.76.66.80.in-addr.arpa)
22.09.2024 13:01:04ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 12:01:03ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)
22.09.2024 11:01:01ErrorDNS
DNS name resolution failure (ff0235f4aec83b63c532fee8e7c0dd8151314b9026089ffefe40e3f39916561)

 

I can't even watch youtube on 1080 or 720 without it buffering and stuttering constantly. Also using googles DNS is not a fix or a solution, just a temp work around.

 

The mods rejected this post twice 5 minutes ago and I would also like to know why!

 
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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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