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FIbre Support

Get expert support with your Fibre connection.

every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb.

Azadaziz
Chatterbox
Private Message TalkTalk
Message 14 of 14

why do I have to disconnect the router to establish a decent speed to be dropped to half in two hours time and to almost 2 mb in the evening.  I suppose to get 35mb at least but rarely get that. 

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13 REPLIES 13

Message 1 of 14

Hi Azad

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 2 of 14

Hi Debbie

 

Thank you for sending the new router.  since then the speed has been stable and so far i have not observed any dropping in the speed through out today.  I have sent back the old router.

 

Thank you for your help.

 

kind regards

 

Azad

Message 3 of 14
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Message 4 of 14

Hi Azad

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Debbie

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Message 5 of 14

Hi Debbie

that would be great and to ensure it is not the router.  

 

Many thanks for your help.

 

Kind regards 

 

Azad

Message 6 of 14

Hi Azadaziz

 

Thanks for updating your Community Profile.

 

I've completed a line test and this is clear - No faults detected.

 

Would you like me to send a replacement router for testing so we can rule this out?

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Message 7 of 14

Hi @Azadaziz 

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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Azadaziz
Chatterbox
Private Message TalkTalk
Message 8 of 14

I continue to suffer slow internet speed going down to 1mb from 35.  I had nothing connected until the evening and watching netflix is a painful experience with pixilated pictures. 

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Message 9 of 14

Good morning,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Message 10 of 14

Hi Azadaziz

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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KeithFrench
Community Star
Private Message TalkTalk
Message 11 of 14

Yes, but which TalkTalk router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Azadaziz
Chatterbox
Private Message TalkTalk
Message 12 of 14

I have a talktalk router.  And I am on Fibre 65. All are affected regardless of wired or wireless.

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 13 of 14

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3.. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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