need wi fi set at 2.4 GHz

[asharma1]

I am trying to connect my defender mini smart plug to the smart life app. The advice is to change wi-fi to 2.4G Hz. However I am not able to log in to my wifi hub using the username and password provided with the router. I dont know how to log in to wi-fi hub. Please help

[kanya-TT]

Hey there, @asharma1. We are ready to assist you please respond back if you still assistance. Kanya

[KeithFrench]

If you do want help @asharma1 please let me know which Wi-Fi Hub you have & I can provide full support for this problem.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[sabelo-TT]

Hello there @asharma1, just to see if you are still in need of assistance with this. 

[Gliwmaeden2]

The advice here applies to different Talktalk routers, if you were wanting to change the password etc, @asharma1, but basically shows you how to access any model anyway.

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Change_your_router_admin_...

 If you have a Sagemcom [Hub 1 or 2] the router password will be on the sticky label BEHIND the removable wifi network card.

If that doesn't seem to work, you'll maybe need to reset your router to factory settings, as the password may have been changed previously:

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Restore_your_router_to_fa...

Helpful if you can let us know which router you are using.

If using Sagemcom:

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Change_your_Wi-Fi_Hub's_s...

Staff reply during the day, Monday to Friday.