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FIbre Support

Get expert support with your Fibre connection.

no internet connection

stueybear
First Timer
Private Message TalkTalk

on ‎12-09-2025 10:18 AM

Message 2 of 2

Hi, have received a new router with new network name and  password. when plugged in and turned on the  router light is a permanent white light, which is correct,

tablets, phone etc all receive the wi fi signal, when asked to join the network i cannot connect!!!

 

any ideas !!! thanks 

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1 REPLY 1

Mandisa-TT
Support Team
Staff
Private Message

‎12-09-2025 10:30 AM - edited ‎12-09-2025 10:31 AM

Message 1 of 2

Hi @stueybear I'm sorry to hear this, I will be able to run checks on your line, Can you unplug your router for 20 minutes and put it back on and on your device, go to the Wi-Fi settings, select the network, and choose the option to forget the network. Then try reconnecting by entering the password again. Let me know if you are still having the same issue.

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