wifi router cancel selector saving

[rajinthenij]

My wifi router 2.4Ghz frequency is crowded with neighbouring wireless points using the same channel.

This is causing my set topbox to freeze and when I change this back to another channel it works fine, but I've realised it is resetting and I see from this forum it this is a known issue.

Can we turn this off for my router.

Thanks

[Debbie-TalkTalk]

Hi @rajinthenij 

 If you do experience any further issues then please post back on this thread and let us know.

Thanks

[Michelle-TalkTalk]

Hi @rajinthenij 

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @rajinthenij 

How's the connection been?

[Debbie-TalkTalk]

Hi rajinthenij

That's great. Please let us know how the connection performs over the next few weeks.

Thanks

Debbie

[rajinthenij]

Yes I have changed the channel, looking good so far.

[Debbie-TalkTalk]

Hi rajinthenij

Did you try rebooting the router?

[Debbie-TalkTalk]

Hi rajinthenij

Our Devices Team have asked if you can reboot the router and retest again?

[Michelle-TalkTalk]

Morning,

Thank you. I've passed this over to our Devices Team now and will post back here as soon as I have an update.

Thanks

Michelle

[rajinthenij]

I have updates my details. 

Thanks

Raijnder

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Billx]

Hi @rajinthenij 

Once the community staff request from their Team to disable WIFI Optimization in your router,

you can reset your 2.4Ghz network to a different channel.

Bill