CANT CONNECT TO VPN

[benlambert]

hi, i have seen several other similar posts with the same issue. 

i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as they cannot see that there is an issue as to why i cannot connect. i have seen that others have had this solved, your help would be very much appreciated. 

thank you 

[Chris-TalkTalk]

Could you try switching the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest your VPN. Please let us know how you get on

Chris

[benlambert]

Hi,

It keeps coming up with the below message:

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

Would it be easier for you to call me?

[Debbie-TalkTalk]

Hi benlambert

Apologies, more information is here How to use HomeSafe®

[benlambert]

Hi, where can i find this please?

[Debbie-TalkTalk]

Hi benlambert

We don't block VPN connections.

A few years ago we had an issue with a specific firmware version and VPN but that has been resolved.

Have you recently logged in My Account to see if any HomeSafe/KidsSafe settings have been switched on?

[benlambert]

We already got a new one not too long ago. We have had this issue ever since starting with Talk Talk.. My friend also had the same issue in which she got it sorted on here

[Debbie-TalkTalk]

Hi benlambert

Ok, I can send a replacement router for testing to rule out any issues with your current router. Would you like me to arrange this?

[benlambert]

Hi, i dont have a wire to be able to connect. I also work from a different room that the wifi box is.

[Debbie-TalkTalk]

Hi benlambert

I can see that my colleague Michelle asked if you also tried connecting wired?

Have you tried a wired connection?

[benlambert]

Hi yes and it doesnt work

[Debbie-TalkTalk]

Hi benlambert

Have you recently tried factory resetting the router using the pin hole reset for ten seconds?

[benlambert]

Hi, yes i am. It says, 'an error occurred while reconnecting T: to (the drive name im trying to access).

Microsoft windows network: The local device name is already in use.

This connection has not been restored.

[Michelle-TalkTalk]

Morning,

Can I just confirm that you're using the Wifi Hub router please? What happens when you try to connect? Do you see a specific error message? Does this also happen if you try and connect wired?

Thanks

Michelle

[benlambert]

hi, i have updated my profile 

[Chris-TalkTalk]

Hi benlambert,

Thanks for updating your profile but could you also please add your TalkTalk home telephone number or account number

Thanks

Chris

[Gliwmaeden2]

Staff will follow up after the Bank Holiday weekend, @benlambert.

[benlambert]

I have done the above.

 i have seen several other similar posts with the same issue. 

i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as they cannot see that there is an issue as to why i cannot connect. i have seen that others have had this solved, your help would be very much appreciated. 

thank you 

[Michelle-TalkTalk]

Hi ben,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle