3rd party router

[Trenrelan]

I've replaced the router on our CityFibre FTTP connection with a 3rd party router which is connected to the ONT but it can't connect to the internet.

I've setup the 3rd party router using the instructions here https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383 and I've set the VLAN ID as 101.

I believe the issue is that CityFibre FTTP uses a VLAN ID of 0 but I can't set the VLAN ID as 0 on the router I've got.

Can a change be made to the FTTP profile so that the 3rd party router will work on the CityFibre FTTP connection?

I've update my community profile to include my name, account number and contact number.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[Trenrelan]

The 3rd party router is now working, thanks.

[Michelle-TalkTalk]

Hi,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've changed the profile now. Please let us know if there is no change in the next 30 minutes.

Thanks

Michelle

[Trenrelan]

Any time is fine thanks, the new router is plugged in.

[Michelle-TalkTalk]

Morning,

When would be the best time for us to change the profile as there will be a downtime for up to 30 minutes?

Thanks

Michelle