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0345 numbers not working

David_A
Chat Champion
Private Message

on ‎22-09-2023 03:27 PM

Message 4 of 4

Hi

I have full fibre and a Grandstream. I am unable to call two banks on 0345 numbers - there is no response. I am able to call my mobile.

 

Any thoughts please?

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to David_A

on ‎25-09-2023 01:01 PM

Message 1 of 4

Afternoon David,

 

I'm glad to hear this and thanks for confirming 🙂

 

Thanks

 

Michelle

 

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David_A
Chat Champion
Private Message

on ‎25-09-2023 12:55 PM

Message 2 of 4

Hi Michelle, I managed to fix this by resetting the Digital Voice Adapter. Thanks.

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2023 06:52 AM

Message 3 of 4

Hi David,

 

I'm sorry for the delay. Can I confirm, what happens when you dial these 2 specific numbers? Do you hear any error messages? Have you tried powering down the Digital Voice Adapter for a full 30 minutes and then tried again?

 

Thanks

 

Michelle

 

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