Hello,
Apologies if this is already been covered but I'm really struggling with how to resolve this! Recently moved from BT standard copper wire broadband to TT full fibre around 6 weeks ago.
I called CS earlier today as my FF900 is currently sitting at 94mbps on my eero router, when the minimum promised speed is 725mbps. When I called CS they have advised me that they cannot find my account or contract - all very strange as a City Fibre engineer attended my flat 6 weeks ago to install the FTTP box in my wall and I've paid my first month direct debit at the end of June.
CS keep telling me that they can't find my account from my name, address or account number (my account number is only 9 numbers long but keep getting told they need to be 10). They've also asked for an order number but I've looked through everything in the TalkTalk Plus app (which btw is the worst app I've ever used - keeps crashing, kicking me out and has to be re-downloaded constantly) and can't see anything!! Same with emails, no mention of an order number at all.
Has this happened to anyone else??! Genuinely bashing my head against a wall at this stage!
