I am having major issues with Talk Talk. I have had no connection since last Tuesday night. I was informed after literally hours of interacting with Bots etc that my service would take 5 working days to reconnect. Yesterday (7 working days later) I was again informed via the chat service the exact same message that it would take 5 working days to reconnect me. What is going on? I feel trapped into a service that is not fit for purpose. I asked via message if I could have the phone number of a Talk Talk staff member so that I could speak to an actual person about my ongoing issue. I was informed that this wasn’t possible. I then requested that someone call me yesterday evening to try and sort my issue. I received no call after waiting patiently by my phone all evening. My phone is full of messages and links that take you round and round but are ultimately futile. I joined Talk Talk in the beginning of December and so far have had to pay absolutely nothing due to the service not being supplied. I cannot continue to be without a functioning service. I have tried to cancel and find a new supplier but keep having my chat disconnected at the point that I am due to be transferred to the cancellation department. Has anyone else had similar experiences?
I know. After spending more of my time getting nowhere I decided to voice my concerns on a new thread. I appreciate your help but so far I’ve been give the run around by Talk Talk. Absolutely appalling service.
