We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Audio description permanently on AD button pressed

Stevengnye
Chatterbox
Private Message TalkTalk

yesterday

Message 8 of 8

Audio description does not turn off tried AD button on remote and tv settings. 

Steve
Labels:
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Stevengnye

9 hours ago

Message 1 of 8

Hi

 

OK, glad the reboot sorted this out for you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Stevengnye
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

9 hours ago

Message 2 of 8

Have removed power from hub and rebooted and appears to have resolved issue. Have had problem with hub since installation of sound and picture not in sync this issue cleared yesterday so assumed this was resolved by talktalk but this was when AD issue started so possibly just needed power off reboot to finish install of corrective intervention.

Steve
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Karl-TalkTalk

9 hours ago

Message 3 of 8

Hi

 

And the AD/SUB button (Bottom left) is not switching this off ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Stevengnye
Chatterbox
Private Message TalkTalk
In response to fr8ys

9 hours ago

Message 4 of 8

TV Hub

Steve
0 Likes

Stevengnye
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

9 hours ago

Message 5 of 8

All programs 

Steve
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

13 hours ago - last edited 13 hours ago

Message 6 of 8

Hi

 

Also, is this on all programs or within an app such as Iplayer , ITVX etc.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 7 of 8

Which box do you have so we can offer advice?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2025