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Audio description permanently on AD button pressed

Stevengnye
Chatterbox
Private Message TalkTalk

on ‎07-01-2025 09:38 PM

Message 8 of 8

Audio description does not turn off tried AD button on remote and tv settings. 

Steve
Labels:
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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Stevengnye

on ‎08-01-2025 11:06 AM

Message 1 of 8

Hi

 

OK, glad the reboot sorted this out for you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Stevengnye
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎08-01-2025 11:02 AM

Message 2 of 8

Have removed power from hub and rebooted and appears to have resolved issue. Have had problem with hub since installation of sound and picture not in sync this issue cleared yesterday so assumed this was resolved by talktalk but this was when AD issue started so possibly just needed power off reboot to finish install of corrective intervention.

Steve
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Karl-TalkTalk

on ‎08-01-2025 10:46 AM

Message 3 of 8

Hi

 

And the AD/SUB button (Bottom left) is not switching this off ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Stevengnye
Chatterbox
Private Message TalkTalk
In response to fr8ys

on ‎08-01-2025 10:45 AM

Message 4 of 8

TV Hub

Steve
0 Likes

Stevengnye
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎08-01-2025 10:44 AM

Message 5 of 8

All programs 

Steve
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Karl-TalkTalk
Support Team
Staff
Private Message

‎08-01-2025 07:05 AM - edited ‎08-01-2025 07:05 AM

Message 6 of 8

Hi

 

Also, is this on all programs or within an app such as Iplayer , ITVX etc.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎07-01-2025 10:27 PM

Message 7 of 8

Which box do you have so we can offer advice?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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