BT8500 keeps losing time & date

[p29220]

Since having full fibre installed my cordless BT8500 phones keep losing current time & date. Is it the GrandStream DVA?

[Michelle-TalkTalk]

Good afternoon,

Would you mind retesting please to see if this is now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

The team are still working on a fix, no additional updates as yet.

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

Just an update to advise that this has now been replicated by the team and they are now working on how to resolve this.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

No additional update as yet. I will continue to chase and update this topic.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

We have another call with our Devices Manager this afternoon so I will check for an update on this testing and will post back tomorrow morning with an update on how this is getting on and if we have any further updates that we can share. Thanks for your patience.

Thanks

[Michelle-TalkTalk]

Morning,

The team have advised that they are trying to replicate this themselves so once they have fully completed the testing we should know more then.

Thanks

[Michelle-TalkTalk]

Hello,

Our team are still looking into this. We have a call with our Devices Manager later today so I will ask for an additional update.

Thanks

[Michelle-TalkTalk]

Hello,

No further updates as yet. The team are still investigating.

Thanks

[Chris-TalkTalk]

OK thanks, we'll let you know when we have any more information 

Chris

[p29220]

Yes, it happens on inbound calls only.

[Michelle-TalkTalk]

Morning,

Just to add, our team are still investigating this particular issue and we'll post back as soon as we know more.

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Can I just confirm, does this only happen when you receive an inbound call? 

Thanks

[mrwrighty]

On a copper service I believe the time and date is part of the caller ID and was set automatically by incoming calls, but as far as I know VOIP doesn’t support this so you will have to manually set the time and date.