Which box do you have?
This is an issues that has caused issues on ITV, All4 and 5 at various times and is caused by the app not switching back from the adverts server to the programme server as it should.
Is this just happening on Frost or all programmes? If just the one you should report this to ITV direct.
If all, this can sometimes be fixed by checking for app updates, checking for box updates, or factory reset depending on the box.
If a factory reset does not fix the issue then it's an app issue and again, you should approach ITV giving specifics, as the app owner.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
