Blink DHCP intermittent issues connecting to wifi

[Bob-wood]

When I do a device check I am told BLINK DHCP has intermittent problems connecting to Wi-Fi. This is consistent with my security system failing to arm. If I restart my sync module it will normally arm ok, but then some hours later stop again.

Can anyone advise how I can address this issue? Is it a router issue, a settings issue? What can I try.

[mrwrighty]

Ok that level of variation of signal is not stable enough to guarantee it won’t drop out at some point. The antenna in these devices is not the best. A WiFi analyser would give a better indication of signal strength. 

[Bob-wood]

Thanks for the phone tip. I tried and I get pretty much the same result as the app gives me for the camera, 2 or sometimes 3 bars of 4.

My router is SAGEMCOM FAST 5364 according to talktalk modem check, fed from an Openreach GFAST Modem

[mrwrighty]

If you have a mobile phone, stand close to where the camera is installed and check the Wi-Fi signal, it needs to be decent but not necessarily 100%. This is by no means conclusive as the Wi-Fi antenna in the Blink will be different than the Wi-Fi antenna of the phone but might give you an idea. Environmental factors can influence Wi-Fi as well, such as thick/stone walls, windows, microwave ovens and W-Fi from your neighbours.

You have not mentioned what model router you have Eero or Hub2. This would help use help you with changing the Wi-Fi settings.

[Bob-wood]

Mrwrighty has suggested a couple of things, but these seem to be a little outside my capabilities as things stand, so I need someone to explain these things in simpler terms.

in the meantime I will try to reposition the camera with the weaker Wi-Fi signal and see if that helps.

[Michelle-TalkTalk]

Hello,

How are you getting on?

Thanks

[mrwrighty]

You could temporarily disable 5ghz and see if that helps or create a dedicated 2.4ghz SSID. You don’t mention what router you have.

[Bob-wood]

Karl, all my other devices work ok, although I do have a latency issue with one mobile phone. I have 2 cameras connected, one of which has a weaker Wi-Fi signal than the other. Is this the issue.?

An earlier answer suggests it may be a 2.4/5 GHz issue as the cameras only work on 2.4. If the camera attempts a connection on the 5 GHz range would this cause the system not to connect. 
is there a way to stop the camera trying to connect to the 5ghz signal?

[mrwrighty]

Blink cameras work on 2.4Ghz Wi-Fi and it may be the case that by default your Wi-Fi SSID broadcasts both 2.4 and 5Ghz on the same SSID. Ideally you would be better off with an SSID set up on 2.4Ghz only.

[Karl-TalkTalk]

Hi

Do you have any issues with other devices, or connection in general or is it only the blink device ?

Karl.