Broadband Hub stopped working overnight

[RonanM]

My hub has stopped working overnight and is showing a solid amber light. I’ve tried all the usual steps to fix (disconnecting from power for 30mins, soft reset, factory reset) and had no success. 

I’ve tried the chat support but due to long waiting times and mobile signal in my area being poor I get disconnected and am unable to rejoin  the session. 

I had this exact issue 2/3 years ago at my previous address and it was only fixed when I was supplied with a new hub.

Any help to get this resolved asap would be greatly appreciated. Myself and my partner both work from home so having no internet access is a huge inconvenience for us. 

[ferguson]

OK, thanks for trying. 

[RonanM]

Thanks!

Tried the pinhole reset a couple of times but no luck!

[ferguson]

Ah, OK, thanks for clarifying. I will move this to the Full Fibre section for you. Have you tried a pinhole reset on the Hub? 

[RonanM]

Thanks for your reply!

We are fibre only, no voice service. We have an Openreach Nokia ONT which our hub connects to, which I don’t believe has a test port. The loss of service light is off so I am fairly sure it’s an issue with the hub.

[ferguson]

Have you got any issues with your voice service? Have you tried connecting at the test socket?

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