Caller Display - Faulty

[Billx]

I wonder who can fix this for me.

Caller Display is set to on, in MyAccount.

My caller display here, now always displays 'Private Caller'.

I think this has been going on, since TalkTalk tried to upgrade my Fibre service 7 weeks ago, made a mess in the process, and still has not corrected the mess.

Bill

[Michelle-TalkTalk]

Hi Bill,

I'm really glad to hear that your Caller Display service is now working and thanks for letting us know 🙂

Michelle

[Billx]

@Michelle-TalkTalk 

All resolved by our wonderful Fault Escalation Team.

At last I have a positive win at something.

Thank you very very much.

Bill

[Michelle-TalkTalk]

Hello again,

I've received another update to advise that this should now be resolved. Is this now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Bill,

Our Fault Escalation Team have apologised and advised that this will be investigated ASAP.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry that you've not been contacted by the faults team. I've contacted the team now and have asked if they can provide an update on this ASAP.

Thanks

Michelle

[Billx]

No, nothing has changed and no one has contacted me.

Bill

[Chris-TalkTalk]

OK thanks Bill. I'll pass it over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly 

Chris

[Billx]

All my inward calls have been received as 'Private Caller' since 9/4/2024, which is a couple of days after I attempted to upgrade my TalkTalk service. TalkTalk made a mess of this. It is being commented on at,

https://community.talktalk.co.uk/t5/Full-Fibre/I-Upgraded-my-service-But-TalkTalk-Downgraded-my-serv...

Bill

[Chris-TalkTalk]

Hi Bill,

Just to confirm, do all calls show as private caller? Approximately how many deferent number have received calls from that show as private caller?

Chris

[Billx]

@Chris-TalkTalk 

Is this moving along now, or what?

Bill

[Billx]

I never said otherwise, @Gliwmaeden2 

All I am suggesting, when an operative does his tests, he can do a test from any phone from TalkTalk to my TalkTalk phone, at TalkTalk VOIP. That's fair, isn't it?

Are you suggesting that I have a pile of mobiles here, to do some of TalkTalk's tests?

[Gliwmaeden2]

Forum support is online only, @Billx.

[Billx]

There is the TalkTalk VOIP and 1 mobile phone.

So all I can do is call from mobile to TalkTalk.

Can someone from TalkTalk call me on my TalkTalk VOIP?

Bill

[Chris-TalkTalk]

OK thanks Bill, do you have another telephone that you can test with before I pass it over to our Future Fibre team?

Chris

[Billx]

@Chris-TalkTalk 

Did the 30-minute routine.

Retested. No change. Still 'Private Caller'.

Thanks

Bill

[Chris-TalkTalk]

Thanks

[Billx]

OK

[Chris-TalkTalk]

OK, could you switch the ONT and router off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris

[Billx]

Hi, @Chris-TalkTalk 

Just tested from my mobile.

The VOIP responds 'Private Caller'

Bill

[Chris-TalkTalk]

OK thanks, could you just retest and let me know if it's still not working

Chris