Callsafe email

[davidl1]

Hi                                                                                                                                                                                         

 I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to my account.

Thanks

[Philile-TT]

Yes @davidl1 you are using VOIP. You should be able to use it as @Gliwmaeden2 has mentioned it available to TalkTalk customers, it does not state that you are unable to use it if you have full fibre. 

https://community.talktalk.co.uk/t5/Articles/About-CallSafe/ta-p/2204784

[davidl1]

Hi Thanks for that, that is good news ! I dont seem to be able to manage it from my account, the system is telling me as I am using Voip its not avaiable to me, assuming this will be sorted at sime point. 

Thanks for your help

[Philile-TT]

@davidl1 callsafe is active on your account. 

[Philile-TT]

Hi @davidl1 I will check your account and confirm if you have callsafe. 

[Gliwmaeden2]

It is very confusing, @davidl1, particularly as some Talktalk published advice suggests that Callsafe is available to ALL customers!

This is a recent article:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/How_do_I_manage_nuisance_calls

So we need clarification on this and it is being flagged up. 

[davidl1]

It all seems confusing, i have dialed 1472 on my landline callsafe does seem to be active, even though i am  on Voip, its all very conflicting ! TalkTalk say callsafe is not available on Voip, also it is no longer suported, now we are told its £1 a month to support it ! I am confused, sure I am not alone !! 

[ferguson]

It isn't with VoIP services. But if you do not proactively cancel it now you may nevertheless still be charged going forwards, so will have to untangle it at a later date. 

[davidl1]

Hi Thanks for that, yes i have had callsafe on a previous package, hopefully TalkTalk staff will pick my question up from here, I was under the impression callsafe was not avaiable on new packages ? 

Thanks 

[ferguson]

I am on Full Fibre and have neither a red banner as you describe, nor have I received an email. Have you ever had CallSafe active on a previous package? To be on the safe side, personally I would contact customer services directly to check and remove if necessary.

[davidl1]

Hi, Thanks for that, When i log into my account there is a red banner accross the top saying after Jan there will be a charge with a link to call safe, clicking the link tells me callsafe is not avaiable on digital voice, callsafe is not not shown elsewhere in on the my account settings. With any luck its a generic email sent in error ! 

[Divsec]

Hi @davidl1 we are assured this is the case, but to be on the safe side check in my account to make sure it is not selected.