City fibre installation

[Gillle232]

So city fibre have installed in my area but the box for my house was removed because they made a mess. They now can’t connect me because I have no box. How do I get them to come back and install the box outside the house properly. (This is the connection box for each house in the street not the one on your house)

[Chris-TalkTalk]

Hi Gillle232,

Did you place an order for Full Fibre? 

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and sort this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.